TERMS AND CONDITIONS

Pengelly’s Marquee Hire: stuff you should know

As you should be aware, we offer a flexible and affordable marquee and event hire service with a DIY aspect.

As flexible as we are, we do have some ground rules and so here is some stuff that we want you to know.

Pengelly’s Marquee Hire: stuff you should know

As you should be aware, we offer a flexible and affordable marquee and event hire service with a DIY aspect.

As flexible as we are, we do have some ground rules and so here is some stuff that we want you to know.

Delivery and collection

We are based in Porthleven so, as a rough guide, delivery as far as Truro is £150 each way – Truro and beyond £200 each way (prices are negotiable). If you have a van or trailer, then you are welcome to come and collect the marquee yourself and we will help you load.

If it’s just a marquee, then a long-wheelbase Transit (etc) will carry it (be aware that the main poles are the bigger marquees come in 12ft sections). If there’s a lot of equipment, then you’ll be looking at a few trips.

Erection and placing of hire stock

As with all our equipment hire, you will be expected to help put it in place and help take it down.

If you’re hiring a marquee, then we’ll send up to three members of our team to attend the job to help and give you guidance. We will tell you how many people we need at your end to help. There is a small charge for this labour.

We can provide extra labour to erect marquees without your help, but this will be at an hourly rate. Please ask for a quote.

If you are hiring a marquee and erecting without our help, then the hirer is responsible for all damages and losses to the marquee, property or injury to people during the construction and take down. If you are unsure of what you are doing, then you are strongly advised to pay for our help.

If we turn up on the day and there are not enough people, we will either leave the marquee with you to erect when you have more people – or cancel the hire and keep your deposit. Likewise, if we turn up to collect the marquee and there’s no-one in sight, we’ll keep your deposit.

If you’re late for the time we agreed to put the tent up – we’ll stick around for a bit. However, if you’re massively late, then we will leave and not come back. If you are running late, let us know and we can rearrange our timings.

Likewise, if you can’t be around to help take the marquee down and help load the van, then let us know and we’ll sort something out.

Taking down / returning

We’ll expect you to take down the marquee yourself, pack away neatly and stack ready for loading into our van (unless you are returning yourselves). If we are collecting the items, then we will expect you to help load the van.

We do offer a guided take down service, where our team members will help you take down the marquee quickly, safely and pack away correctly. There is a charge for this, but it isn’t much considering the time and energy it can save. The price depends on the size of marquee / amount of equipment.

Insurance

We have basic public liability insurance and employer’s liability insurance. However, the erection, use and deconstruction of marquees and equipment is completely the hirer’s responsibility. If you’re having a public event, you really need to sort some public liability insurance. We will not be held liable for any injury or damage. We recommend these guys https://www.events-insurance.co.uk/ for public liability insurance; they are reasonably-priced and very helpful.

Damage

Hire items do get some wear and tear and if items are returned a little stressed – that’s fine. However, if there is considerable damage due to misuse – cut ropes and sheets, smashed furnishings, water in electrical appliances, items missing etc – then you will be expected to cover the cost of that damage. Don’t lose our metal marquee pins, that really winds us up. Don’t put screws, staples or nails in our poles. People don’t take them out and out staff get cut hands. Use gaffer tape or ropes to fix items onto poles. We’ll see screws and nails as damage to the poles.

Deposits and payments

We take a £150 deposit to secure a booking. If you want to change a date, and the date you’re moving to is free – then that’s fine. However, if you cancel or we can’t do your new date – we keep the £150.

We expect payment a week before the day of delivery / erection. If we don’t have the money, we don’t leave you with a tent or the hire equipment.

The £150 deposit also acts as an excess on the final bill to cover damage and loss. The majority of our clients are cool, but we’ve had cases where someone cut holes in our marquee walls and another burnt a few of our chairs – then refused to cover the cost. If there’s no damage and we get all our items back, then we’ll refund you the £150.

Finally, no deposit – no booking. Please make sure you have paid a deposit.

Cancellations

We’ve never let anyone down yet, but if something catastrophic happens at our end and we can’t make a job – we’ll let you know as soon as we can and pay back all monies in full. We will not be liable for any losses due to a late cancellation.

If you decide to cancel the event in the week before the event, and by this time we will have expected you to have paid the full amount of the event hire, then we will keep the amount paid without refund. We’re incredibly busy in the summer, and so could have fulfilled a job somewhere else.

If your event is cancelled within 7-30 calendar days of the date of your event, then we will keep 50% of the fee, and if more than 30 days well keep 20%.

Theft

Someone stole one of our marquees from a field once. We made the hirer buy us a new one; it wasn’t cheap. Look after our stuff.

Underground

We drive 2ft steel pins into the ground. If there are any underground services like water pipes, electric cables, fibre optics – you’ll need to tell us or be aware of this. We will not be held liable for any damage caused by the driving of metal pins into your ground.

Dry and clean

We expect our items to be returned dry and clean for the next hire. Marquees need to come down dry. If the marquee is wet, then we’ll need to wait for a dry day. If items are returned dirty, then we will charge you for cleaning.

Condition

Our hire equipment is older stock, and well-used. It is fit for purpose, but will have some signs of wear and tear. The smaller tents may have some muddy patches on the roof sections, which we endeavour to clean. We do offer drapes that cover roof sections and these have been recently laundered. If you’re looking for pristine white marquees and the latest in event hire equipment, then we suggest you prepare to pay more money and look elsewhere. The pictures on our website of our stock give a fair indication of condition. Although some of our items, like the lighting, stretch tent and furniture is new, other stock is more used but not to the extent that it is tatty and unpresentable. Many of our older items have a worn charm, and perfect for shabby chic / boho events – perhaps with a nod to the shabby. As you may have done your research, our hire stock is considerably cheaper than other suppliers and there is a reason for that price difference.

Bad weather / wind

If there’s a storm, we’ll insist that you lower the marquee and hold your event elsewhere / another time. Any wind speed above 30mph will necessitate the lowering of the tent. You might want to consider exposure to the elements when siting a marquee. Hedges, trees and buildings act as good windbreaks. You don’t see marquees on hilltops for a good reason. As a guideline, we don’t erect marquees if the wind speed exceeds 22mph.

Although our marquees are waterproofed, if the rain is torrential water may find a way in – often under the marquee sides if in a dip or on the seams. If heavy rain is expected, reassess the electrical safety aspect of your event.

Please do monitor the weather reports with regards to erecting any marquee and the planning of your event.

Prices

We have a price list, and we stick to it. We understand that we are the most affordable event hire company in the South West. If you can find cheaper, well done – use them instead. So we don’t haggle, do ‘job lots’ or ‘mate’s rates’ to people we don’t know – our price is the price. We honour all quotes to the best of our ability, but everything is getting so expensive all the time. We reserve the right to increase our prices at any time. Our quotes are only based on prices at the current time and, as mentioned, can increase due to factors beyond our control.

Refunds

As a rule, we don’t issue refunds. If something is not correct, let us know and we’ll do all we can to make it right. Sometimes items can go awry, and if it’s our fault then we’ll work out a solution. We will only consider such cases within 48 hours of your event or the hire item being utilised. We will not entertain people who overspend on their wedding / event, then try and claim £50 back on a hire because a lightbulb wasn’t working.